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Terms & Conditions
Roll Up
Doors Direct Our Commitment To Your Privacy
Your privacy is important to us. To better
protect your privacy the following notice
explains the information we collect, how it
is used, how it is safeguarded, and how to
contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following
information is collected from shoppers:
Name Shipping/Billing Address Email address
Phone number Credit/Debit Card Information
How That Information Is Used:
To fill order, to contact buyers if they
have questions, or to send email with
special offers.
Our Commitment To The Security of Your Data
Contact Us
1-352-243-0180
1 YEAR Limited Warranty - Models
501/551/601/626/651/652 rolling doors U. S.
Door & Building Components (henceforth
referred to as U.S.Door), hereby warrants
Models 501,551,601,626,651,652 rolling
door(s) to the original purchaser against
defects in materials and workmanship
including cracking, splitting, delamination,
warping, and deterioration for a period of
ONE(1) year from the date of purchase,
subject to the terms and conditions
hereinafter contained. In the event the
Models 501,551,601,626,651,652 doors are or
become defective, a claim must be submitted
in writing to U.S.Door at the address listed
below. Such notice must be made within
fifteen (15) days of the alleged defect and
such notice shall indicate the nature of the
aforementioned defect. Upon notification,
U.S.Door shall be permitted to inspect the
door within a reasonable period of time, as
deemed reasonable by U.S.Door. In the event
of a defective door, U.S.Door will either
repair or replace (at their own discretion)
the defective door U.S.Door will assume the
responsibility of repair and/or replacement
of the door proven to be defective, but will
not be responsible for labor, freight, or
special handling charges that may be
associated with repair or replacement. All
shipments will be made FOB the nearest
factory or manufacturer of the respective
product. This warranty applies only to the
U.S.Door Models 501,551,601,626,651,652 and
excludes: (1) component parts that have been
damaged by accident or improper usage, (2)
component parts that have been subject to
negligent operation, (3) glass or lite
frames, (4) damage caused by exposure to
corrosive fumes, condensation, or fire, (5)
improper installation or maintenance, (6)
performance of coatings used to finish the
doors, (7) damage resulting from those
causes which are beyond the manufacturer's
control. U.S.Door shall not be responsible
for any incidental or consequential damages
arising out of any breach of this Express
Limited Warranty, including, but not limited
to, any damages to structures or other
property, or injury sustained by any persons
whomsoever, or the recovery of any direct or
indirect costs such as shipping,
installation labor charges, paint or
painting, or other building materials. Some
states do not allow limitations of
incidental or consequential damages, so the
above limitations or exclusions may not
apply. U.S.Door agents, employees,
representatives, inspectors, etc. are not
authorized to change this Warranty in any
way or to grant any other warranty. This
Warranty is in lieu of all other warranties
expressed or implied. Some states do not
allow limitations on unwarranted parts, so
this limitation does not apply to all
customers. This Warranty gives customers
specific legal rights. Other rights vary
from state to state. All claims under this
Warranty shall require proof of purchase.
All claims should be addressed to: U.S. Door
& Building Components . 10407 Rocket Blvd .
Orlando, Florida 32824
Returned Merchandise:
A Return Authorization Number must be
obtained in advance and labeled on the
outside of the package. Returns are subject
to a 20% restocking charge unless the error
is ours. Non-returnable items include: all
Special Order Items (all our doors are
custom made and are therefore special order
items). Returned Merchandise must be
complete, unused and in its original
packaging, No returns after 60 days. Return
shipping must be prepaid and a copy of the
original invoice, packing slip or a letter
with your name and address included.
All items should be returned to the
following depots:
10407 Rocket Blvd, Orlando, FL 32824.
1720 West Broadway Rd, Mesa, AZ 85202.
Call 1-352-243-0180
Email:
info@rollupdoorsdirect.com
Manufacturers Warranty Rollups One Year
Defective Merchandise Roll-Up Doors Direct
will issue credit for merchandise found to
be defective due to quality or manufacturing
defects. No credit will be given for
merchandise damaged due to improper handling
or storage. An authorized Roll-Up Doors
Direct representative must inspect the
damaged merchandise and write a request for
credit. All credits will be issued by
Roll-Up Doors Direct. Deductions are not
allowed.
Missing/Broken Parts When a door is received
with missing o broken parts, and you carry
Roll-Up Doors Direct spare parts, you can
replace the parts; Roll-Up Doors Direct will
issue a credit for the part. If you do not
carry Roll-Up Doors Direct spare arts,
Roll-Up Doors Direct will replace the part
or issue a credit at our option.
Roll-Up Doors Direct Truck When merchandise
is delivered with obvious damages, you
should refuse the damaged item(s) and note
on the freight bill, bill of lading, or
contract when delivered by Roll-Up Doors
Direct truck. Re-order the item through
normal channels. If the damaged item is for
a specific job and cannot wait for normal
stocking order, call the plant where
shipment originated and arrange for an
expedited shipment.
Common Carrier Do not accept merchandise
with evident visible damage. When the
carrier attempts delivery, contact the plant
traffic department for specific
instructions. At the time of delivery, note
the number of cartons or pieces refused due
to damage on the freight bill. In the event
an entire shipment is refused, notify the
Roll-Up Doors Direct plant immediately.
Roll-Up Doors Direct will then deal directly
with the truck line. Keep copies of the
freight bill showing the number of cartons
or pieces refused.
The plant will file a claim with the
carrier.
You should pay the invoice less the damaged
and refused. Send a copy of the freight bill
showing the items damaged or refused along
with your check. Re-order damaged items
through normal channels.
Carrier Does Not Allow Partial Refusal In
the event that the carrier does not allow
partial refusal of a shipment, the entire
shipment should be accepted and the number
of damaged cartons or pieces noted on the
freight bill at the time of delivery. It
will be necessary for you to have available
a copy of this freight bill noted with
number of cartons or pieces received
damaged.
You must hold the damaged goods for the
carrier’s disposition. This includes
inspection by the carrier and the carrier’s
right to salvage when the claim is filled.
As soon as possible, you must notify the
Roll-Up Doors Direct plant where shipment
originated with the invoice number, shipping
number, carrier name and pro number. Roll-Up
Doors Direct will file the claim with the
carrier.
Concealed Damages In the event of concealed
damages you must notify Roll-Up Doors Direct
and the delivering carrier within 15 days of
the delivery.
The carrier will generally ask the value of
the damaged goods and make a decision as to
whether an inspection will be made or
waived. If an inspection is made, a copy of
the carrier’s inspection report must be
available to submit to Roll-Up Doors Direct
with the freight bill. In the event
inspection is waived by the carrier, the
name of the carrier’s employee waiving the
inspection must be recorded. You should
notify the Roll-Up Door Direct plant, where
the shipment originated, as soon as possible
with the invoice number, shipping number,
carrier name and pro number.
The plant will file the claim with the
carrier upon receipt of all necessary
information as outlined above. Credit for
the merchandise will be issued upon receipt
of the carrier acceptance of the claim.
Roll-up Doors Direct cannot file a claim for
concealed damages if the carrier was not
notified within 15 days of delivery.
Change Orders, Cancellations & Returned
Goods Roll-Up Doors direct will not accept
liability for any changed or cancelled
in-process orders or any orders changed or
cancelled after they have been produced.
Roll-Up Doors direct will charge a $50 net
handling fee plus material and labor costs
incurred by Roll-Up Doors Direct for any
in-process orders changed or cancelled or
any orders changed or cancelled after the
have been produced.
Labor Charges Under no circumstances will
Roll-Up Doors Direct assume liability or
responsibility for any labor charges.
Roll Up Doors, Commercial Doors, Garage
Doors Provided nation wide by Roll Up Doors
Direct 1-352-243-0180. GET MORE FOR LESS $$$
Roll Up Doors Direct
www.RollUpDoorsDirect.Com
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